We offer stock availability details for every product listed in our online catalog. The amount of detail is different for anonymous vs. logged-on users:
When browsing products anonymously, there are three possible states displayed:
1. Product is in stock.
When this state is displayed, 1 or more units of the selected product is available for immediate shipping.
Although there is no stock at this time, there are 1 or more
consignments on order from the manufacturer that are expected to arrive
on or around the date shown. Note that these dates are EXPECTED
arrival, and may undergo revisions from time to time due to changes in
manufacturer production schedules and/or shipping transit delays.
3. No/Low Stock - no consignments expected currently:
In this case, inventory shows no units of this product are available for immediate shipping, and there are no consignments in the delivery pipeline. Please contact us for further information about these items.
When logged in to your account, additional inventory and availability information is displayed in two parts:
1. Current Inventory Quantity on-hand:
This info is presented in three parts:
i) Current Stock Level - displays the number of units that our online inventory indicates is available.
ii) Qty allocated to customer orders - displays the number of items that have already been allocated to customer orders but not yet shipped. Orders may not yet be shipped because we are waiting for confirmation from customer, or waiting for other products to arrive to fill the order. In these cases, allocated stock may be available to fill other orders.
iii) Current customer orders - displays the number of units required to fill all current orders, that do not yet have product allocated, and not yet shipped.
Note that inventory is decremented at the time of allocation - therefore arriving stock will be used to first full the "current customer orders" quantity before becoming available to new orders.
2. Expected Consignment Info:
Possible values of Status are:
- in transit: product units are included in a consignment of goods currently in transit from the manufacturer to our Geelong warehouse.
- confirmed: goods are ready at the manufacturer source warehouse and due for imminent dispatch to our Geelong warehouse (not yet in transit)
- processing: production run is complete and arrived at the manufacturer warehouse and ready to be allocated to our next outgoing consignment
- pending: we have placed a reservation on a planned production run, and currently awaiting completion of that production
- preparing: planned reservation of goods for future stocking order consignment.
Note that the last entry in the arriving stock table is usually 'next available production run' based on information provided to us by the manufacturer.
Where available, this section lists all vendor orders currently
awaiting arrival to our warehouse. Note that the dates shown are
EXPECTED arrival, and may undergo revisions from time to time due to
changes in manufacturer production schedules and/or shipping transit
delays. Actual arrival may be earlier or later than shown, and are
revised on a day to day basis as expectations change. The colour is determined by the consignment status: consignments "in transit" are less likely to be delayed significantly, while consignments which are "pending" could face longer delays. The quantity
column shows the number of units of this product are expected to arrive
in the particular consignment.
How to estimate delivery time:
The information provided should be used a guide only. Although we take care to keep online inventory numbers as accurate as possible, there are several reasons why the on-hand quantity may differ from inventory number.
Nonetheless, if your order requirement is less than or equal to the the current inventory quantity minus current orders, then you can expect that your order will ship within 24 hours of confirmation. In many cases, we are able to ship orders that same day they are received, and often arrive at the destination the following morning.
When your requirement is greater than the inventory number presented, we can process you order by shipping available stock immediately, and then follow with the balance of your order from the next consignment due. In this case, you can use the Consignments Expected information to estimate the likely delay before stock becomes available to ship.
Please refer to our Product Availability and Supply Policy for further details about part-ship options in these cases.
If the current customer orders is greater than zero, this indicates that there are already open orders by other customers waiting on stock to arrive. In this case, the next consignment products to arrive will be reserved for those other orders. You can still use the information provided to make an assessment of the likely delivery delay.
Using the example above, inventory shows that stock on hand is 0
units, and current order demand is 32 units. The next consignment
expected, in July, contains only 20 units, followed by 20 in August. and therefore we expect that all 20 units from the first consignment will be used to fill other orders, with 12 units from the next consignment to fill the remaining orders. Therefore we expect 8 units to be available on the 12th of August.
Therefore, in the example above, an order of 20 units submitted at that time
would be partially filled and shipped on the 12th of August, and the remainder would be expected to ship on the 19th.
Some products included in the online catalogue are made up from multiple individual stock items. In these cases, inventory quantity displayed is taken as the number of pieces of that product with the lowest inventory quantity recorded.
In the case where one or more of those components are low or out of stock, it is difficult to present Consignment Expected information due to the complex nature of that calculation. To get an indication of eta for these cases, you can either check the stock availability detail for each component item, or simply contact us to request further information!
We hope that you find our advanced stock information features are useful to you - all feedback, suggestions and/or criticism are always very welcome!