Categories
DuxTel Systems (12)
Interface Cards and Adapters (15)
Mikrotik Systems-> (155)
Mimosa Wireless (2)
RouterBOARD (11)
Router Enclosures (13)
Power Supplies & PoE-> (29)
Antennas and Accessories-> (113)
Mikrotik RouterOS (6)
Assembled Kits (6)
Carrier Wireless (1)
Cable and Misc (14)
Hardware and Mounting (22)
Configuration Library (FREE!) (7)
Quick Find
  
search products
search articles
Articles
New Articles
Case Studies
Product Guides (3)
Mikrotik Configuration (17)
Technical (5)
Community News (8)
Q&A (28)
Product Advisory (6)
Policy and Information (6)
Information
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
Shipping & Returns Shipping & Returns

On this page


Shipping:

Shipping is provided at indicated rates within Australia. If you are located outside of Australia, please contact us to arrange shipping.

Shipping charges will be shown once you have entered the checkout process, but BEFORE you have entered any payment details.

If you have concerns about the automatically calculated shipping rates, you are welcome to request a review of the shipping rate!

All goods ordered will be shipped by the end of the next business day that payment is received. In most cases, we are able to ship orders on the same day that payment is received.

Our preference is that you have the goods delivered to an address which will have a contact to receive the goods.


Warranty:

Our guarantee is that the products will be working when you receive them, and fit for the purposes stated at the time of order.

If any product fails within 30 days of purchase, including DOA items, we will replace those items immediately, at our cost. For warranty claims lodged within 30 days of the date of shipping, we will ship replacement product as soon as the fault is confirmed by overnight express. We will also arrange for return of the faulty product at our cost.

If a failure occurs due to poor manfacturing or bad workmanship within 12 months of purchase, you may return the item to us for assessment. After examination of the returned product, we will repair or replace the faulty products with an equivalent item at our cost.

For warranty claims, please start by submitting your RMA request.

Please note that due the the nature of this sensitive electronic equipment, we are generally unable to provide extended warranty against loss or damage caused during normal operation the equipment, even in ordinary circumstances.

Like all data network and especially wireless equipment, these products are highly sensitive to fluctuations in power and outdoor electrical activity from power lines and lightning etc. Equipment that has failed due to causes other than a fault in the manufacture or pre-assembly is not included in the standard warranty.


Satisfaction Guarantee:

Your satisfaction is important to us! If you are not fully satisfied with your purchase, for any reason at all, you are welcome to return products in original condition and in original packaging within 14 days of the date of order to receive a full refund on the purchase price of those products returned. (i.e. invoice amount less shipping costs)

Contact us if you would like to return goods!


Returns:

Before returning any goods, please first contact us to provide an explanation for the problem, and to request a Return Authorisation.

Continue
Shopping Cart
more
0 items
Latest News
about 5 days ago
congrats to Michael Shepherd of KBIT for taking out the DUX prize of MTCNA! :)
more >>
about 8 days ago
All set and ready for MilroTik Certified Training classes starting tomorrow!
more >>
about 01 month ago
Special Discounts on Mi... -
more >>
about 01 month ago
Sector, Horn, Dish—Which Antenna is Right for the Job? [Join the Webinar] @GoMimosa
more >>
about 01 month ago
RT @mikrotik_com: A customer has sent us the statistics of router brands found on the biggest Internet Exchange in Brazil
more >>
about 01 month ago
Early registration discount ends soon! Save $275 when confirming your enrollment before midnight on Sunday 9th!…
more >>
about 01 month ago
The Kids Are More Than Alright
more >> @upstartchall
about 01 month ago
AT LAST! A <x>DSL modem for MikroTik Routers - Proscend PS180-T SFP module modem is coming very soon!…
more >>
Follow our tweets for all the latest news and updates!
twitter.com/duxtel
Reviews
more
RB953GS-5HnT: 5 wired, 3 wireless with 3x3 MIMO 11n & 2 miniPC-e
Only MikroTik routerBOARD device at the moment which support ..
5 of 5 Stars!

Copyright © 2017 DuxTel Online Store