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Summer Break Arrangements 2020/21 by Mike Everest

Summer Break Arrangements 2020/21

DuxTel office will close for general business at 5pm on Tuesday 22 December 2020 and resume with reduced staffing on Monday January 4th 2021.  We will resume normal business activity on Monday 11th January 2021.

We will continue to monitor email to sales@duxtel.com and support@duxtel.com during the break, with some response delays expected.

AnchorOrder processing and dispatch
Warehouse operations will be running on reduced staff schedule throughout the break.  Orders will continue to be received and processed, with possible additional dispatch delay of one to two additional days.  If you have an urgent requirement during the break period, please include a note with your order comment during checkout process, or send email to sales@duxtel.com.

General sales enquiries can continue to be forwarded to sales@duxtel.com - we will respond as soon as we can, but expect some short delays during the break period :-}

AnchorGeneral Technical Support
Telephone help desk service will not be available during the break period, but email support desk will continue to be monitored.  If you have an urgent support requirement, please provide full details of the issue and what you have already done to diagnose/resolve the issue, then our duty tech will attempt to respond in a timely manner.

AnchorContract Support and Urgent Issues
For contract support and software systems customers, extended hours technical support continues to be available during the break period.  Simply call our office and press '1' for support in the usual manner, then press '9' for the after-hours messagebank service.  When using this service, be sure to leave your full name and return contact details as well as a detailed description of the issue.  On call technical personnel will get back to you by telephone or email as soon as possible.

From all the team at DuxTel, we wish you a safe and relaxing break (if you manage to take one) and look forward to a better year ahead than was 2020!

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