Information updated Tuesday 24 March 2020
These are certainly trying times, with unprecedented effects on us all. This article offers some important information about how we are reacting to the daily challenges to minimise impact to you and your business.
From DuxTel perspective, there are three main effects of the COVID-19 pandemic:
- supply: availability of new stocks to maintain inventory
- demand: customer demand on our products
- health and safety: of our team members, their families, and the wider community
Dealing with those issues individually:
Since most products sourced from our major manufacturers are either produced in China or contain significant portion of components produced in China, there is an increasing delay in availability for many products.
We are keeping a close watch on these lead times and have been queueing product into our regular order timeline to ensure that we continue to receive regular delivery of new stock.
We are also keeping a close watch on consignment transit times, as new customs and quarantine procedures are being imposed on all ports of entry as well as intermediary ports of transit, we have seen a major blow-out in transit time for surface freight (additional 4 weeks or more) as well air freight. Air freight is less affected despite the closure of all international services by our major airlines since most of our freight carriers (Fedex/DHL/TNT) operate their own independent aircraft fleet or use third party freight operators.
At this stage, delays for many products have grown to around 1-2 weeks, with the most popular product range up to 6 weeks or more.
As can probably be expected, we have been experiencing increased demand for many specific products - especially those that re related to remote working, such as devices for access to mobile networks and those suitable for remote VPN clients.
At this stage, we still have a series of stock consignments in our inventory pipeline to land stock replenishment on a weekly basis despite increasing delays in order processing by our major manufacturers.
At this time, we do not expect that there will be any need to ration or restrict access to your usual quantities of product, but we do expect that there will be some increasing delays in having those products ready for dispatch.
Remember that you can always check on current inventory levels as well as expected arrivals for any product by checking the product information page after you are logged on to your account via https://shop.duxtel.com/account
Note that inventory numbers are updated in real time, and expected consignment info is updated at least daily - if you require any additional detail or clarification, you are welcome to contact us to discuss at any time!
3. Health and Safety:
We hold the health and safety of our valued team members with absolute highest priority!
We also fully understand that we must also be mindful of the health and safety of the wider community, and that minimising risk of virus transmission between immediate social circles is the primary objective of recent restrictions on places social gathering.
With this in mind, all of us at DuxTel are committed to strictly observing all current social distancing and isolation measures as stipulated by the various local, state and federal authorities, and commit to following any new advice as that may be released.
All of our crew based at our Geelong office have the ability to work from home should the need arise, and you can still always be certain that someone will be available to help if and when you need us! :-)
Starting this week, all staff will work from home when the opportunity exists, and we will strive for a maximum of three people will be present at the office at any one time to ensure effective physical distancing. Visitors are encouraged to keep visits to an absolute minimum, and come to our office and warehouse only when a need arises (such as urgent requirement to access goods). We do ask, respectfully of course, that if you are feeling unwell, or if you have recently travelled internationally, or been in close contact with someone who is unwell or has recently travelled, that you avoid visiting our office. In all cases, if your requirement for a visit is urgent, please do advise us prior to your arrival, and keep respectful social distance while on site.
If you have any questions or concerns at any time about how COVID-19 might affect us or your dealings with us, you are very welcome to contact us directly to discuss in detail.
We are ready to address your questions and do our best to meet your requirements at all times, throughout these trying times and beyond. We are confident that we will find a way through these challenges, and look forward to continuing to work with you and your teams beyond and into the future!
From all of us at DuxTel, we wish you, your colleagues and your family all the best outcome possible - stay safe and stay well!
Let's all do our part to FLATTEN THAT CURVE! :-)
DuxTel Pty Ltd